How you can Use Buyer Journey Mapping for PPC Campaigns

customer journey mapping for PPC campaigns

Individuals may suppose PPC is all about having an enormous finances to play with, however I’m right here to let you know that’s not solely true.

Sure, your PPC campaigns could be costly for those who haven’t mapped out your advertisements to the customer’s journey.

Nevertheless, whenever you mix PPC with buyer journey mapping, you successfully information your potential prospects by all of the phases to make a sale.

It helps you tighten your funnel and forestall leaks alongside the best way, which might translate to extra gross sales and fewer cash spent on ineffective PPC advertisements.

By the tip of this put up, you’ll know how one can align your PPC campaigns to your buyer journey map and which KPIs to search for to measure your success.

What Is Buyer Journey Mapping?

A buyer journey map is a visualization of each step a prospect takes to finish what you are promoting’s desired motion.

With PPC campaigns, the motion is gross sales. You need the correct particular person to click on by and convert right into a paying buyer. To have excessive conversion charges, you have to perceive your complete journey a buyer goes by earlier than clicking the “Add to Cart” button.

By combining buyer journey mapping along with your PPC campaigns, you’ll be able to determine the actions, motivations, ache factors, and areas of friction for every prospect and use that to determine what messages would make them convert. 

Why You Ought to Create a Buyer Journey Map for Your PPC Campaigns

Earlier than we leap into why it’s best to mix PPC campaigns and buyer journey mapping, let’s take a few steps again.

What precisely are PPC advertisements, and the way can they assist what you are promoting? Pay-per-click (aka PPC) advertisements are an internet promoting mannequin. Advertisers bid on particular key phrases and solely pay when a consumer clicks by.

Listed here are just a few of the several types of PPC advertisements:

  • search outcome
  • show
  • social media
  • video
  • retargeting

Why must you use buyer journey mapping on your paid advertisements? 

Properly, consider it this manner: When somebody hops onto Google and begins typing a phrase, they’re someplace on the shopper journey spectrum. They could be proper originally, the place they’ve recognized an issue (the attention stage), or they might pay attention to options to their drawback and are on the hunt to make a purchase order (the choice stage).

By curating PPC campaigns to a prospect’s journey, you’ll be able to determine key touchpoints along with your model and the objectives every particular person desires to attain at each stage. With this in your arsenal, you may make positive your advertisements communicate to the customer’s journey holistically and encourage prospects to make a purchase order. 

While you take the time to undergo this course of, it offers you a wealth of data to create stronger PPC campaigns. You’ve created a whole ecosystem to information the shopper by the shopping for course of and ensure they really feel protected doing enterprise with you.

To sum it up, combining your PPC advertisements with buyer journey mapping might help you:

  • Acquire precious insights: Buyer journey mapping tells you what a prospect expects from you at every stage. This, in flip, helps you meet a prospect’s wants and nurture them to the ultimate stage.
  • Perceive touchpoints: The client’s journey isn’t linear. A prospect may want a number of interactions along with your model earlier than making a choice. By connecting these touchpoints to your PPC campaigns, you’ll be able to maintain them engaged, educate them to decide, and keep away from shedding the sale. 
  • Stronger PPC campaigns: Through the use of all the information you will have in your prospects and prospects, you’ll be able to predict behaviors. By anticipating what somebody wants from you, you’ll be able to optimize your conversion course of and waste much less cash on PPC advertisements.

How you can Create a Buyer Journey Map for Your PPC Campaigns

It’s robust to see website customer numbers go up and gross sales keep the identical. Nevertheless, understand that what these guests are saying isn’t a tough “no,” however quite a “not proper now.”

While you use buyer journey mapping along with your PPC campaigns, you’ll be able to be taught extra about what an individual wants to listen to from you to ultimately get them to say sure. To try this, you want a advertising funnel for every a part of the shopper journey.

customer journey mapping graph

What methods must you be making use of at every stage along with your PPC campaigns? Let’s break it down.

Prime of Funnel (TOFU) PPC Campaigns

The highest of the funnel is the stage of consciousness. Your future prospects usually are not conscious of you but, and your primary aim is to create model consciousness and educate prospects.

How do you make individuals conscious of your model with PPC? Listed here are just a few methods:

  • Show advertisements: Use show advertisements to provide away free worth. You wish to give potential prospects fast wins with weblog posts, whitepapers, or e-books. To your focusing on strategies, use key phrase contextual focusing on. It matches keyword-targeted advertisements to websites inside the Google Show Community. You may as well use matter focusing on to verify your advert seems on related web sites, apps, and movies.
  • YouTube advertisements: Having over 2 billion customers, YouTube is likely one of the greatest locations to develop your model consciousness. Right here’s how one can develop what you are promoting utilizing YouTube advertisements with an entire breakdown of the totally different advert codecs and their success charges.
  • Social media advertisements: Relying on the place your viewers hangs out, advertisements on Fb, Instagram, or Pinterest might help with model consciousness. Fb presents probably the most sturdy focusing on, permitting you to succeed in individuals considering particular subjects or accounts much like individuals already participating along with your model.
  • Google Adverts: Somebody within the consciousness stage received’t use branded key phrases. As an alternative, they’ll use broad phrases and phrases associated to their drawback. For instance, “which TV is greatest” or “mountain climbing backpack.” Utilizing totally different key phrases at every stage of the gross sales funnel might help optimize your PPC campaigns.

The important thing efficiency on your PPC marketing campaign within the consciousness stage is model recognition. You’re not going to transform a customer right into a buyer but. This marketing campaign is an funding to maneuver the consumer down the funnel and ultimately shut the sale. 

You wish to give attention to metrics like:

  • bounce price
  • time spent on website
  • attain
  • impressions
  • CPM (value per 1,000 impressions)

Center of Funnel (MOFU) PPC Campaigns

As soon as somebody enters the center of the funnel, the particular person is considering making a purchase order. These consumers are actually conscious of their drawback and are actively in search of an answer. Your PPC advertisements develop into extra particular because the seek for an answer narrows.

  • Google Adverts: Make sure you’re creating PPC advertisements for individuals actively trying to find your services or products. For instance, if a buyer is seeking to purchase a TV, their searches will include extra qualifying phrases akin to “plasma TV,” “4k TV,” or “greatest 4k TV for gaming.”
customer journey mapping keywords ps4
  • Remarketing: Remarketing is a robust element of PPC advertising. You need to use it to serve advertisements to weblog readers, customers who’ve spent X period of time in your website, or individuals who have downloaded your TV comparability information.
  • YouTube: YouTube has a video advert sequence marketing campaign you should use to generate consciousness round what you are promoting. You may set it up as a marketing campaign subtype below “product and model consideration” objectives in Google Adverts. It permits you to create a customized sequence or use a sequence template.

The important thing efficiency metric on your PPC marketing campaign within the consideration stage is to get individuals to know your product and wish to purchase it. To do that, give all of them the knowledge to make an knowledgeable resolution and transfer them to the subsequent stage.

You wish to give attention to metrics like:

  • clicks
  • CPC (value per click on)
  • views
  • new consumer conversions
  • new consumer conversion price

Backside of Funnel (BOFU) PPC Campaigns

BOFU is the choice part of the shopper journey. Your prospect has recognized an issue, completed the analysis, and is able to make an knowledgeable buy. At this stage, your PPC site visitors is sizzling. Customers know who you’re and are ready to transform. Your PPC advertisements will begin to get extra area of interest and revolve round high-intent key phrases. 

Think about the next methods for BOFU:

  • Goal your model title: If the shopper is trying to find your title, congrats! All of your arduous work in TOFU and MOFU has paid off. They’re conscious of your model and what you provide. The search phrases you wish to goal are particular and embody your model title like “purchase LG 4k TV.”
  • Concentrate on high-intent search advertisements: Within the BOFU stage, be sure your PPC advert key phrases are focusing on high-intent search phrases like “purchase,” “what’s the worth of,” competitor names, and location-specific phrases.
customer journey mapping keywords
  • Make the most of remarketing: Arrange PPC remarketing campaigns for purchasers who’ve seen a product or deserted their cart. You may as well provide a deal to lure them again to your website and full the acquisition.

The important thing efficiency metric on your PPC marketing campaign within the resolution stage is conversions. That is when individuals are prepared to purchase, and it’s best to give attention to income metrics like gross sales and return on advert spend (ROAS).

Ideas for Integrating Your Buyer Journey Mapping Into Your PPC Campaigns

Now that you already know all about buyer journey mapping and how one can use it in your PPC campaigns, listed below are some issues to remember:

  • Spend time crafting your purchaser personas: The extra you perceive your prospects, the higher you’ll be able to map their journey and tweak your PPC campaigns.
  • Write higher advert copy: Do one thing that can seize their consideration and cease the consumer mid-scroll. You wish to make them really feel such as you’re studying their minds and in the end push them deeper into your funnel.
  • Dedicate time to key phrase analysis: Utilizing the correct key phrases is the distinction between a profitable PPC marketing campaign and a flop. You wish to ensure you’ve mapped out your key phrases to the totally different phases, and also you’re encouraging the consumer to make a purchase order.
  • Construct your remarketing lists: Don’t postpone fine-tuning your remarketing. While you mix this important a part of PPC with buyer journey mapping, it’s integral to ensure you’re guiding the consumer down your funnel. You may create remarketing audiences with Google Analytics and use them on your advertisements.
  • Check, analyze, and tweak: You may solely discover leaks in your funnel and repair them by consistently testing and monitoring your outcomes. Tweak your advert messaging, have a look at your conversion path analytics, and regulate your technique till you will have a profitable system on your PPC campaigns.


To sum it up, combining your PPC campaigns and the customer’s journey is all about serving the correct message to the correct particular person on the proper time.

You wish to ensure you’re offering the right content material and data whether or not somebody enters your funnel on the prime, center, or backside.

When you’ve created this circulate in your PPC campaigns, you’ll see extra circulate in what you are promoting, in addition to predictability, outcomes, and fewer cash wasted on a leaky funnel.

What’s your largest wrestle with regards to mapping out your PPC campaigns along with your buyer journey?

The put up How you can Use Buyer Journey Mapping for PPC Campaigns appeared first on Neil Patel.

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